Xeikon America Online Support
Technical Support: 1 877 XEIKON7
DCP series hardware problems:
nts.color.dcp@us.xeikon.com
Application support:
nts.color.app@us.xeikon.com
Visit
our
Downloads...
Visit the Basic
Operator Training Website
View
Instructions for using our FTP site (PDF format)
Search the
Print Media Database
Types of service available:
|
Coverage |
Service
Provider |
Included in
plan |
|
Value Plus Plan*
the old
Shared Plan |
Self Maintainer*
|
ü
Phone Support
ü
Spare parts
ü
SW updates (to be provided by Xeikon service and
installed by customer). |
|
Deluxe Plan
|
Xeikon |
ü
Phone Support
ü
Spare parts
ü
Labor
ü
SW updates.
(No consumables or
usage parts included) |
|
Value Plan*
|
Self Maintainer*
|
ü
Phone Support
ü
SW updates (to be provided by Xeikon service and
installed by customer).
ü
10% discount on spare parts and labor |
|
Premium Plan
|
Xeikon |
ü
Phone Support
ü
Spare parts
ü
Labor
ü
SW updates
ü
Usage parts.
(No Toner, Developer
or Drums included) |
| |
|
|
Warranty / Parts Return Form:
US Reworx parts return form
Consumables/Parts Order Info:
Updated 8/7/2003
DCP 32 V2 Toner Supplies Order Form
DCP 32/320 V3 Toner Supplies Order Form
DCP 50 V2 Toner Supplies Order Form
DCP 500 V3 Toner Supplies Order Form
DCP 500SP V3 Toner Supplies Order Form
Please note
that the above forms are in Adobe PDF format.
Toner Pallet Discount Program
• 12% discount off end user list price
• All Toner must be shipped to one location
•
Accounts Payable must be current (no past due)
• One
(1) pallet equals 18 cartons (mix and/or match colors)
•
Customer required to request discount on order form
•
Payment due upon receipt of toner
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